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The following table, shows the Adresses depending on the customers location:
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| If your location is not listed here, please always use the E-Mail-Adress hotline@hilscher.com |
| Location | Support E-Mail |
|---|---|
| China | ch.support@hilscher.com |
| France | fr.support@hilscher.com |
| Germany | hotline@hilscher.com |
| India | in.support@hilscher.com |
| Italy | it.support@hilscher.com |
| Japan | jp.support@hilscher.com |
| Republic of Korea | kr.support@hilscher.com |
| Switzerland | hotline@hilscher.com |
| USA | us.support@hilscher.com |
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- you will get an E-Mail, with the Issue ID, which has been created. For example SUP-XXXXX.
For further inquiry, please use the Support number (Issue ID) in the subject line for all future correspondence about this issue. Please note the correct spelling (capital letters and no spaces) - as soon as your issue has been validated and is now in support queue, you will get a message again.
- The answer will be send by the Support Team via mail as well. To send an answer, please just answer to the corresponding Mail or mention the Support number (Issue ID) in the subject line. Please pay attention to the correct spelling (capital letters and no spaces).
Please note, that every time you write an E-Mail without mentioning the Issue ID in the subject line, a new ticket will be generated.
This makes it harder to form connections to already excisting Issues and could cause delays in processing your reqest.