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When all fields are filled in the far possible, please click 
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The Issue created, will appear on the Dashboard in the filter "Reported to me".
Since these Dashboards and filters can be customized, it may look different.
After the Hilscher Support Team added an answer to your request, it will be assigned back to you (the status of the issue will be for example "need customer info" or "customer approval".
The Ticket appears on the Dashboard Filter "Assigned to me":
