Versions Compared

Version Old Version 11 New Version 12
Changes made by

Katja Winkler

Katja Winkler

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Introduction

The Ticket Sytem is used to provide a good overview of all open Issues and to guarantee a trouble-free handling and workflow.

...

The Ticket appears on the Dashboard Filter "Assigned to me":

You can see all current answers from the Support-Team, in the "Comments"-area.

To answer to the Hilscher Support-Team, send an E-mail as described in the section "Sending an E-mail" or use the Comment-function in the Ticket System.

(warning) Please do not forget to click the Button "Customer Response", when you finished your answer.

Otherwise it will not be shown on the Supporters Ticketboard and can not be processed.

If no "Customer Response" Button is available, the ticket is located at the Supporters Ticketboard.

Therefore it should be processed as expected.