Versions Compared

Version Old Version 12 New Version 13
Changes made by

Katja Winkler

Katja Winkler

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

After an E-Mail has been sent to the Support Team, a Ticket is created on the Hilscher Ticket System.

Not Now the following procedure begins:

  • you You will get an E-Mail, with the Issue ID, which has been created. For example SUP-XXXXX.
    For further inquiry, please use the Support number (Issue ID) in the subject line for all future correspondence about this issue. Please note the correct spelling (capital letters and no spaces)
  • as As soon as your issue has been validated and is now in support queue, you will get a message again.
  • The answer will be send by the Support Team via mail as well. To send an answer, please just answer to the corresponding Mail or mention the Support number (Issue ID) in the subject line. Please pay attention to the correct spelling (capital letters and no spaces).

...

To answer to the Hilscher Support-Team, send an E-mail as described in the section "Sending an E-mail" or use the Comment-function in the Ticket System.

(warning) Please do not forget to click the Button "Customer Response", when you finished your answer.

Otherwise it will not be shown on the Supporters Ticketboard and can not be processed.

If no "Customer Response" Button is available, the ticket is located at the Supporters Ticketboard.

...