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These instructions are intended to show how the time taken for all inquiries can be made visible in the customer account.
Open the website
https://ticket.hilscher.com
The following website opens:
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Log in with your access data.
The following website opens:
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The homepage of https://ticket.hilscher.com has to be changed.
To
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achieve this, click on Issue Navigator twice.
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The following website opens:
If a simplified view opens, switch to Advanced view.
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A filter should now be created with to make your own tickets visible.
The following filter should be entered in the search line:
project = NXS ORDER BY created DESC, updated DESC, reporter DESC
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With a click on Save as the created filter can be saved.
For example, the name Support contingent can be assigned.
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The filter Support contingent has been saved on the left. Clicking on it opens the filter.
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Since no support contingent is deducted for bug fixes and other non-technical questions, there is the column Hours Billed %.
If the entire effort is not to be charged, the Hours Billed % field must be set from the default value of 100% to a lower value.
This can be the case, for example, if you have generated a general code example or if there is an error in the Hilscher product.
To make this field visible, click on Columns at the top right, then add the Hours Billed % field and confirm with Done.
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The following website opens:
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The support times for all inquiries are now visible in the customer account.