Indroduction

The Ticket Sytem is used to provide a good overview of all open Issues and to guarantee a trouble-free handling and workflow.

This makes handling of issues for the Hilscher Support-Team easier and customers will not have to wait, if a specific Hilscher Employee is temporarily not unavailable, since all other Supporters can easily take place for their collegues.

There are two possible ways to create an issue in the Hilscher Ticket System, with two different handlings:

• • Sending an E-Mail
  • Creating an Issue in the Hilscher Ticket System (Registered Account needed)
    
    

Sending an E-mail

The easiest way to open a ticket in the Hilscher Ticket System, is to simply send an Email

Please note, that the Adress to be used, depends on the location you come from.

The following table, shows the Adresses depending on the customers location: