How can I reset a gateway to factory default settings?

How can I reset a gateway to factory default settings?

An USB stick is needed to reset a gateway to factory settings.

Attention! Recovering a gateway with the following procedure will clear all contents on the device's main storage memory (HDD, eMMC).
Before continuing make sure you saved all important informations on the gateway to somewhere else before.

USB stick preparation

• Use an USB stick with a minimum size of 500Mbyte
• The stick can be either USB 2.0 or USB 3.0 compatible. A gateway offers both options.
• The stick have to be formatted FAT32
• The stick's volume have to be named "RECOVERY". Other names will not be accepted.
• Sticks of sizes >=64GByte can't be formatted FAT32 under Windows. A tool such as "HP USB STICK FORMAT" is needed to format bigger sizes.

Extracting the image

• The firmware image comes as zip compressed archive
• Use a tool such as 7Zip to decompress the file

• If you open the image you get a structure like this:
  

• Extract the two folders "boot" and "EFI" and the firmware file to your the USB stick in a 1:1 copy to its root directory

Gateway type

Gateway with a DVI display port (e.g.NIOT-E-TIJCX-GB-XX)

• Make sure the gateway is switched off. The green power LED indicator will be in state "off".
• Plug in a keyboard in any of the gateway's USB ports
• Connect a monitor to the gateway's DVI-I display or DP port. Just use a 1:1 DVI/ DP cable only will work (don’t use adapters DP/DVI-I to VGA or so, they will not be recognized by the gateway and the screen remains black)
• Plug in the firmware stick in any of the available USB ports (USB3.0 is much faster and marked in blue)
• Power on the gateway
• The time the gateway beeps with a sound press key DEL on your keyboard. That activates the BIOS configuration screen on your monitor. If you are too late pressing the DEL key the gateway will boot and detect an invalid USB boot media stick. In this case reset the gateway and start from beginning.
• Use the cursors to move to the “Boot” menu item and then move down to “Boot Option #1”. It should be set to “UEFI OS: (P1: xxxxxxxxxx)" which is the HDD
• Press "enter" to open the other boot options. Choose “UEFI: <name of the stick> xxGB”. DO NOT choose the option "UEFI: Built-in EFI Shell".
• Move the cursor up to “Save & Exit” and confirm saving with yes. The gateway will reboot automatically.
• During the following boot sequence the gateway will boot from the USB stick
• For a short time of 3 seconds you are prompted again to choose between tow boot options. Please ignore it and wait until the 3 seconds has been elapsed to boot the "Hilscher IoT Platform recovery" option from USB stick.

Gateway with no display port (e.g. NIOT-E-IB100-GB-XX)

• Insert the USB stick and power the gateway
• Optionally you may connect a serial cable to the serial RS 232 port to monitor serial console outputs on a terminal program at settings 11500,8,N,1 .

Update procedure

• During the update procedure you see console outputs on either the display or serial port depending on the gateway model in use. They can be ignored if passed with OK.
• Let the update progress bar run to the end. The gateway will automatically switch off.
• Important is not to remove the USB stick from the gateway else the update procedure would be executed again.
• Power on the gateway again. Since there is no USB stick connected any more, the boot order will be reordered back.
• Again you will recognize console outputs and you see the update procedure finalizing.
• In case the the console output stops, the recovery procedure is finished. Gateway with display will end up in a netIOT screen with login
• Keyboard and optional serial cable or monitor are no longer needed for further operations. You can remove them from the gateway finally.